Refund Policy

Your Right to Cancel (UK Consumers)

Under the Consumer Contracts Regulations 2013, UK consumers have a 14-day cooling off period for digital subscriptions purchased online.

How to Request a Refund

To request a refund within the 14-day cooling off period:

1. Email support@trackingmymood.com with your request
2. Include the email address used for your subscription
3. State that you wish to cancel and receive a refund

We will process your refund within 14 days of receiving your cancellation request. The refund will be issued to the original payment method.

After the Cooling Off Period

After the 14-day cooling off period has passed:

• You may cancel your subscription at any time through your account settings
• Your subscription will remain active until the end of your current billing period
• No partial refunds are provided for unused time after the cooling off period
• You will not be charged again after cancellation

How to Cancel Your Subscription

You can cancel your subscription at any time:

1. Open the app and tap the account icon (👤)
2. Click "Manage Subscription"
3. Select "Cancel subscription" in the Stripe customer portal

Alternatively, email us at support@trackingmymood.com and we will cancel it for you.

Refunds for Technical Issues

If you experience significant technical issues that prevent you from using the service, please contact us. We assess these requests on a case-by-case basis and may offer:

• A full or partial refund
• An extension to your subscription
• Technical support to resolve the issue

Free Features

Tracking My Mood offers core features for free with no account required:

• Mood tracking and journaling
• Basic insights and charts
• Meal recommendations
• All data stored locally on your device

Premium features (cloud sync, advanced analytics, extended history) require a paid subscription.

Contact Us

For any questions about refunds or cancellations:

• Email: support@trackingmymood.com
• Response time: Within 48 hours

Your Consumer Rights

This refund policy does not affect your statutory rights under UK consumer law. For more information about your rights, visit Citizens Advice.